Technical Support

16 hours ago, fb10209166711679068 said:

It is really a shame. I love this game. It is a great game. But allowing someone with obvious multiple accounts to get by with it just because you can make money off of them. This affects other players, many of whom also pay money to buy things in your game. Making multiples and putting all of the characters in the same guild gives a very unfair advantage. And that is just one example. And this person has created another multiple besides Fays Brute and Fays Tank. They now also have Fays Pet. Interesting. And you think these could be family members of the main account owner?

Provide at least some evidence that these people are completely different to Facebook. Not to us. Because if this player plays from multiple accounts, so these multiple accounts were firstly created on Facebook. 

15 hours ago, fb10209166711679068 said:

Oh yes you did. I still have the email you sent me. Here it is, copies and pasted:

 

On Fri, Aug 12, 2016 at 4:14 AM, Creagames Support <customer@creagames.com> wrote:

Good day to you, !

Your ticket is #GP1103.

Fortunately our game can not be hacked because all data is stored on our servers, rather than on our player's PCs. It is not forbidden to create several game accounts. Not prohibited and to donate on each of them.

We have checked these players. Fays Brute has VIP level 3 and he really donates in our game. Fays Tank has VIP level 3 too and he donates in our game too.

Thank you for request. Have a nice day!

 

-- 

Best Regards, 

Support Creagames

Yes, it is not forbidden to create several game accounts... If you are different persons! So you have your own account on facebook and for example your sister or brother wants to play in our game, but they don't know how to register on facebook (they must be older 13 years!), so you may help him/her with registering account. Also you may help him/her to begin the game. It is forbidden to create different accounts by your own! So, personally one player/one real human can't have more than one account and it is forbidden to create multiple accounts! Each player is responsible for his personal account, so if something will happen with player's account!

Also, according to our personal game rules (besides, but including Facebook rules) each player must abide by our rules! 

Paragaph 5 (https://www.creagames.com/license-agreement) says:

"5. A SPECIAL NOTE ABOUT PRETEENS AND USERS UNDER 18

1) If you are under 13 you will be able to create an account but unable to disclose personal  data through the game or website. If We find out that any personal data We have collected is  from someone under 13, We will automatically delete it.  

2) We recommend that parents / guardians set up an account and play together with their  children. Many parents have reported that playing CREAGAMES Products as a family is fun  and rewarding. If you are under 13 and purchase our game product, you are representing (i.e.  making a promise) that you have consent from your parents / guardian to use CREAGAMES  Products in accordance with our terms and conditions and terms of conduct. We may stop  any account if we are not satisfied that such consent has been given.  

3) If you are under 18, by using our website you are representing (i.e. making a promise) that  you have consent from your parents / guardian to use CREAGAMES Products in accordance  with our terms and conditions and terms of conduct. We may stop any account if We are not  satisfied that such consent has been given.  

4) If We are told by a parent / guardian that their child has lied about their age when  registering for CREAGAMES Products, We will stop the account provided We have  information which satisfies us that the reporting person is indeed the parent or guardian."

Also, there are rules about "1. YOUR ACCOUNT, USERNAME AND PASSWORD", where says: "5) You are responsible for the activities of all persons who use your password to gain access  to your account. To help ensure the safety of your password, you must keep your computer free of viruses and other malicious code including Trojans." and so on. 

Infringement of rules can be punished with a temporary or permanent blocking of player's account.

All links on our rules and privacy:

- App Privacy (clickable)

- App Terms (clickable)

- Game Rules (clickable)

Thank you for your request.

1 hour ago, Belle Irlan said:

I don't think anyone is asking that you remove purchasable gold (although I would stop calling it donation Gold. It's a purchase. Not a donation.). I think what the players have expressed is regret and anger that some items in the game that are necessary to progress to higher levels are unattainable without spending real world money. Items like talent cards, wing upgrade stones, many of the fashion upgrade items, and other "end game" materials are available only to those willing to spend a lot of money. What the players want is a way to acquire these through in game means.

Our answer is still the same as earlier. Purchasing and donation are the things very close to each other in meanings, because in both cases players help developers and say "thanks" in such way for the game they like and love. We don't wont to argue if some players understand it in different meanings. Gold means Gold and it is the in-game current for making in-game purchases/donations. Players have some chance to get reward Gold and lots of items can be bought exactly for reward Gold. We already working and thinking about making gold more accessible currency, but not all at once, and not in a single update. Players who have paid have no less respect than those players who play for free! And it is very very important. We respect opinion of every player, so be patient =)

15 hours ago, fb10207156293807780 said:

I actually played Magerealm and you could get any item in game but more slowly than buying support currency.  

I feel free players should be able to earn any item they want in game.  That would allow paid players to have more teammates and increase the longevity of this game.  

You're already hosting the servers, it costs you nothing to allow currency to be earned in game, and creates more incentive for people to keep playing.

 

 

Try to take part in offline events like this one: https://www.facebook.com/gunsandmagic/photos/a.300317620299692.1073741828.271467066518081/330914143906706/?type=3&theater. At this moment we can't remove donation Gold currency and make it as accessible as Dimes or Coupons. It will be unfair to the players who have helped and supported our game with donations.

On 18.08.2016 at 10:28 PM, fb10207156293807780 said:

I dont mind the super expensive items that only the rich kids can afford.

 

But the lack of resources and availability of items for gold ONLY is not right.  

There is serious issues with earning gold in this game.  You can only get it from Feast 2 times a day and need to be extremely lucky. Or be very geared to own land for 10 gold a day.  Or get lucky and kill the boss that spawns a few times a day.

I'm among the top players on my server and only can earn 20ish gold a day.  And I'm VIP 3.

I expect these complaints to fall on deaf money stuffed ears.  Prove me wrong CreaLames!

 

We can tell you only that gold was originally created as a donation game currency. So, that's why there are two types of Gold: refilled and reward Gold. You can get reward Gold with some small chance and you can buy not all but lots of items in game, using reward Gold. For refilled Gold you can buy every item in game which is sold for Gold. Therefore, do not abuse this currency. It was originally created for supporting the game.

On 18.08.2016 at 9:47 PM, fb10209166711679068 said:

There are people who pay the outrageous amounts of money. Like for example on my server, a player is vip 8, and the same person has (at least) two other accounts on that same server (Gunland) which are vip 3. Cregames says multiple accounts are ok. Even if all the multiples are in the same guild. I don't see how this is right. Especially considering that it is against Facebook's rules to have multiple accounts. And as the only way to have multiple characters on one server is by breaking Facebook''s rules... But yeah, the prices of items are horrible. I did pay to get to VIP 3, and bought wings. Still have to pay 20 gold every week to keep them activated. Unfortunately ancient feathers don't drop very often in the Tower. 

We haven't told you that having multiple accounts is OK or something like this. We have told you that if you have proofs that these two accounts belong to one person, so sen them to us. We can't block player for no reason! Having more than one account violates the terms of use not only Facebook, but also the rules of our game. We have checked those accounts and can tell you that sometimes they are both active and players play from these two accounts. It may be so, that wife and her husband play in this game or may be two sisters or sister and brother. So, seems like they are real players who like to play together and sometimes one of them plays individually. Playing and enjoying our game is not against the rules.

Problem was solved. Topic is closed. 

For new question, please, create new topic, so we could work with it individually.

Good day to you, Belle Irlan!

This item can be obtained for buying First Refill Gift. It is temporary. You can use it for 7 days after you have bought it.

http://prntscr.com/c5vov1

The steed can become permanent if you log in the game 2 days in a row. So if you are not sure about will you log in game or not, you can buy Reckless Scorpion (item) card for 99 Gold and for 100% you will get it permanently without 2 days waiting.

Thank you for request. Have a nice day!

We already know about this bug. Problem was transferred to the development department. It will be solved as soon as possible. 

Topic is closed due to the exhaustive causing the problem. 

For new question, please, create new topic, so we could work with it individually.

Check your mail. We have answered you in there. This problem has its place now. Soon it will be corrected and the old information will be replaced with new information in the game. We had some requests about this problem yesterday and today. Our reply to you, we attach in here, so other players could know that after you click on BUY button there appears pop-up windows where it is clearly said what you will get. After that you need to confirm your purchase, by clicking on OK. After that and only after that 198 Gold will be debited from your account. 

Good day to you, hidden_information!

Your ticket is #hidden_information.

We have checked Bonus -> Bonus Gift -> Level 3 Gift named as Store Gift for 198 Gold and there seemed to be a bug, but when you click on Buy button http://prntscr.com/c4atpr, pop-up windows appears where it is said what you will get. Of course, we will correct the error, but you've got what you bought and it is Bonus Title Gift (3). Unpacking this Bonus Title Gift you will get in your backpack such items as: 198 Coupons, 1980000 Dimes, 1 Helmet of The Ancients, 1 Armor of the Ancients, 1 Challenge Card (2 stars), 66 Small XP Potions.

We already have reported about this bug to our development department colleagues. Every VIP level bonus window conists of 3 columns (3 different bonuses). First is named as Discount Set and seems like there is no problem with it. The second one is named as Special Gift and there is no problem too. But the 3rd named as Store Gift was updated for every VIP levels in one of previous updates, so it is a little bit old, but when you press there on button BUY, you get new pop-up window in which game asks you to confirm purchase and you need to click on OK to buy item. Therefore, our development department team work on fixing this problem with the old displaying information of all "Store Gift" on all VIP levels.

Thank you for request. Have a nice day!

Each chest of the Guild level reward will not contain Gold in it. You may get Coupons, but not Gold. You could get coupons and not notice that, or they could get iside your backpack as an item. if it is so, you just need to unpack them. If you can't remember how unpacked them or how spent them, so contact our support using HELP button in the the upper part of game screen and we will give you logs of these actions. This is an individual and rare case, so we will try to solve it by creating new ticket #.

Problem was solved. Topic is closed.

Topic about Superfund is located on this page: http://forums.creagames.com/index.php?/topic/732-superfund/.

We got the solution about this problem from our developer department. We know only that the players who donated to obtain prizes from this event will continue to receive their bonuses until the event is over, even there is no icon or tab in game for it. Bonuses, as we understood correctly, should be filled in backpack.

Dear players, we have recieved the answer from our developer department. 

According to the situation, it is not the bug. This event has disappeared, but you still recieve your rewards until it will be ended as it is good displayed on the screenshot, provided by the player. This event will be opened again on the 1st day of September. So, there was no problem and will be no problem with it. If you paid for this event - you will get bonuses till it ends. If someone hasn't paid for it, this event is closed now and they will be not able to buy something or recieve any rewards. Topic is still opened. If you have any problems with this event, so write them in here.

16 hours ago, Belle Irlan said:

This topic was previously closed, but the answer being given doesn't address the issue. People are being told the event runs 1-7 every month. However on S5 the event just started today. However it also appears it will end today. I have people spending money on this and I feel like they are about to get burned. The image below shows the current status on S5. If this is going to end today this is poorly advertised and misleading to people who think they are going to get 5 days of rewards.

 

Dear players, we ask you not to worry and not to panic. We are working and work as much as we can on solving this issue.

This event was supposed to operate on the principle: New server was opened -> Event starts for the first 7 days of it -> Every first day of the month event returns and goes from the 1st day and runs untill the 7th day of the month.

We are currently working on solving this problem. Do not worry!

Topic will not be closed until the problem is completely solved!

Problem was solved. We already gave you the answer in game bugs topic. The player received a response via e-mail. Topic is closed.

For new question, please, create new topic, so we could work with it individually.

We already know about this bug. Problem was transferred to the development department. It will be solved as soon as possible. 

Topic is closed due to the exhaustive causing the problem. 

For new question, please, create new topic, so we could work with it individually.

Problem was transferred to the development department. It will be solved as soon as possible. 

Topic is closed due to the exhaustive causing the problem. 

Many thanks goes to the players who responded this bug.

For new question, please, create new topic, so we could work with it individually.

Problem was solved. The player received a response via e-mail. Topic is closed.

For new question, please, create new topic, so we could work with it individually.

Problem was solved. Topic is closed.

For new question, please, create new topic, so we could work with it individually.